USER TYPES:

Cisco PICA Customers
Cisco customers who receive service from an authorized Cisco Partner.

Cisco Partners
Cisco sales partners who have a Reseller, Distributor or OEM Service Agreement with Cisco.

Premier Resellers
Authorized resellers who have a Reseller Service Agreement with Cisco.

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Get complete information on what you need to become a CCO registered user, and perform an online registration.

Cisco PICA Customers

All registered Cisco PICA customers receive access to the following service via CCO:

The Cisco Technical Assistance Center (TAC) Web Site, replete with industry-leading technical assistance tools that help solve problems online. For the more common technical assistance issues, customers can bypass the phone queues and shortcut resolution time by going directly to the TAC Web Site. Here customers will be directed to online knowledge bases, tools, and software.

• Knowledge bases include pages for products, technologies, solutions, and current top issues in each of the technologies.
• Online tools at the TAC Web Site are varied and numerous, including the Cisco Feature Navigator, Hardware/Software Compatibility Matrix, Software Bug Toolkit, and the Troubleshooting Assistant.
• The TAC Web Site software resources let customers search for, access, and download software and firmware upgrades, while also being allowed to link to other software-related technical support applications.

Depending on the user profiles the PICA Administrators create for their customers, users may also have access to any or all of the following Internet Commerce services via CCO:

• Configuration Tool: providing users means to search for configurable Cisco products, create product configurations online, and forward the configurations via e-mail or fax.
• Lead Times Tool: giving users the means to see product lead times.
• Pricing Tool: enabling users to check the current retail price list to determine the estimated cost for items they wish to purchase.